At HF Leather Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple return and exchange process. Please review our return policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and in original condition with all tags and packaging intact.
Returns must be requested within 7 days from the date of delivery.
Custom-made or personalized items are non-returnable unless they are defective or damaged.
2. How to Return an Item
To initiate a return, please follow these steps:
Contact our customer support team at info@hfleatherstore.com or +447389158688 with your order number and reason for return.
Our team will provide you with return instructions and an RMA (Return Merchandise Authorization) number.
Pack the item securely, and include your order details with the returned item.
Ship the item to the return address provided.
3. Return Shipping Costs
UK Returns: Returns within the UK are free.
International Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds & Exchanges
Refunds will be issued to the original payment method once the item is received and inspected.
Exchanges can be processed for a different size or color, subject to availability. If the replacement item costs more, you will be charged for the price difference.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will offer a full refund or exchange, and we will cover the return shipping costs.
6. Non-Returnable Items
The following items cannot be returned:
Custom or personalized products.
Sale or clearance items.
7. Contact Us
For any questions or assistance with your return, please reach out to us:
