At HF Leather Store, we want you to love your purchase. If you would like to exchange your item, we’ve made the process simple and easy. Please review the details of our exchange policy below.
1. Eligibility for Exchanges
To be eligible for an exchange, the following conditions must be met:
The item must be unused, unworn, and in original condition with all tags and packaging intact.
Exchanges must be requested within 7 days from the date of delivery.
Custom-made or personalized items are non-exchangeable unless they are defective or damaged.
2. How to Request an Exchange
To initiate an exchange:
Contact our customer support team at info@hfleatherstore.com or +447389158688 with your order number and reason for the exchange request.
Our team will guide you through the exchange process and provide an Exchange Authorization Number.
Send the item back to us following the provided instructions.
Once we receive and inspect the returned item, we will process your exchange for the desired size, color, or product (subject to availability).
3. Shipping Costs
UK Exchanges: Exchanges within the UK are free.
International Exchanges: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will offer a full exchange or refund and cover the return shipping costs.
5. Non-Exchangeable Items
The following items cannot be exchanged:
Custom or personalized items.
Sale or clearance items.
6. Contact Us
If you have any questions or need assistance with your exchange, please contact us:
