At HF Leather Store, we are committed to providing the highest quality products and ensuring your satisfaction. If you are not satisfied with your purchase, our refund policy outlines how we handle refunds and returns. Please review the policy below.
1. Eligibility for Refunds
You are eligible for a refund if the item is unused, unworn, and in original condition with all tags and packaging intact.
Refund requests must be made within 7 days from the date of delivery.
Custom-made or personalized items are non-refundable unless the item is defective or damaged.
2. How to Request a Refund
To request a refund:
Contact our customer support team at info@hfleatherstore.com or +447389158688 with your order number and reason for the refund request.
Our team will review your request and provide instructions on how to return the item.
Once the item is received and inspected, your refund will be processed.
3. Refund Processing
Once your return is received and inspected, we will notify you about the status of your refund.
Refunds will be issued to the original payment method.
It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
4. Shipping Costs
UK Returns: Returns within the UK are free.
International Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping fees are non-refundable.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will offer a full refund or an exchange for defective items and cover the return shipping costs.
6. Non-Refundable Items
The following items are non-refundable:
Custom or personalized items.
Sale or clearance items.
7. Contact Us
For any questions or assistance with your refund, please reach out to us:
